International Personal Banking Customer Service Representative

LINA STAGG

Positive Life Coach · Personal Development Mentor · Client Experience Professional

Positive Life Coach, Personal Development Mentor, and client experience professional with a deeply human-centered approach to helping individuals navigate life challenges, transitions, uncertainty, and personal growth. Lina's approach to coaching has been shaped by profound life experiences that developed in her an exceptional appreciation for life, gratitude, resilience, spirituality, and the importance of living with purpose. Over the years, she has naturally become a trusted source of positive guidance, encouragement, and perspective for people around her. Her professional background in international banking, business relations, customer service, and community engagement complements her coaching abilities with strong communication, problem-solving, relationship-building, and multicultural experience.

Wesley Chapel, Florida

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Professional Profile

Core Competencies

Coaching & Human Development

Positive Mindset

Personal Growth

Resilience

Purpose

Motivation

Mentoring

Confidence Building

Gratitude

Intentional Living

Empathy

Emotional Intelligence

Active Listening

Relationship Building

Conflict Resolution

Cross-Cultural Communication

Human Connection

Client Experience

Professional Experience

Positive Life Coach & Personal Development Mentor

Independent / Community-Based Coaching

Provides one-on-one personal guidance and positive coaching to individuals navigating life challenges, personal transitions, uncertainty, and periods of change
Helps individuals develop a more positive mindset, strengthen emotional resilience, and rediscover confidence, purpose, and direction
Uses empathetic listening and personal insight to help people gain perspective and identify constructive ways forward
Mentors individuals in gratitude, self-awareness, personal growth, and intentional living
Encourages people to recognize their strengths and transform difficult experiences into opportunities for growth and renewed purpose
Supports individuals in building confidence, improving their outlook, and approaching personal challenges with greater clarity and emotional strength
Creates trusted relationships through compassion, authenticity, confidentiality, and nonjudgmental communication
Provides coaching and mentoring in both English and Spanish, connecting with individuals from diverse cultural and personal backgrounds
Serves as a source of encouragement, motivation, and positive guidance within her personal and professional community

Marketing Director Assistant

Tampa Chamber of Commerce

2013 — 2015

Supported business clients and local business owners by addressing inquiries and strengthening client relationships
Represented the organization through outreach to local businesses, medical practices, presentations, and industry events
Coordinated communication and follow-up with professionals, organizations, and community stakeholders
Maintained comprehensive records of client interactions and business opportunities
Collaborated with internal teams to streamline services and improve the overall client experience
Contributed to community engagement and relationship-building initiatives throughout the Tampa business community

International Personal Banking Customer Service Representative

Citibank

1996 — 1999

Provided personalized service and support to international personal-banking clients
Addressed customer inquiries and resolved issues through professional, empathetic, and solution-oriented communication
Built trusted relationships with clients from diverse cultural and linguistic backgrounds
Maintained accurate and efficient records of customer interactions
Collaborated with cross-functional teams to streamline processes and improve service delivery
Participated in ongoing training to strengthen product knowledge and customer-service practices
Consistently worked toward high levels of customer satisfaction through effective communication and problem-solving

Education

Liceo Superior Latinoamericano, Colombia

High School Diploma

1992

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